COVID-19: How We Can Help:

Can you make amazing happen?

We are always looking for talented, inventive and energetic people. If you are the kind of person that can think a little differently, work at the heart of a team, push for the best possible work in the right way and still come out smiling – then one of the opportunities below could be for you.

Operations Manager

Level: Manager
Department: Operations
Based: Head Office, Ellesmere Port
Reporting to: Operations Director


  • Agreed as per contract of employment
  • Healthcare Scheme and Pension as outlined in your contract of employment


The effective delivery of client projects is fundamental to the success of EMS. The Operations Manager will be responsible for managing the pre-tour production process as well as being responsible for a large Operations team. They will support the Operations Director in ensuring projects are delivered to tight deadlines, every time, whilst maintaining company profitability, utilisation targets and department budgets by supporting and advising on the best course of action.

Principal Duties:

Client Delivery

  • Assist in the development of pre-project solutions that meet the client brief and specification
  • Work with the Client Services team to develop and input into proposals, scopes of work, schedules and staffing plans to meet client objectives
  • Ensure that all client production needs and deliverables are achieved
  • Come up with new and innovative solutions to achieve clients vision and requests whilst keeping the project practical from an operational point and within a given budget
  • Any other reasonable request relating to the operational delivery of project and lead by client requests

Fleet Management

  • Oversee the Transport Manager, ensuring that all aspects of fleet management are undertaken, and everything is compliant
  • Accident, damage, incident and insurance claim management
  • Vehicle asset management, replacement and hire plan
  • Operator’s license compliance EU and international
  • Control the fleet budget

Roadshow Manager Management

  • Line Management of the Roadshow Managers
  • Maximise utilisation planning for the Roadshow Managers
  • Planning and recruitment
  • Pipeline
  • Recruitment and selection
  • Ensure the induction process delivers quality service
  • Oversee training, development and retention
  • Oversee performance management and appraisals with quarterly assessment

Project Management and Operational Delivery

  • In alignment with the Client Services team, manage the project launch process from creative stage to deployment
  • Communicate regularly with both the Operations and Client Services teams to ensure all deadlines and responsibilities are clear and on target
  • Manage resources; identify, negotiate and introduce external partner resources as required to deliver the business objectives
  • Work closely with the Client Operation Team and provide final sign off on route plans and drivers schedules maximising opportunities and controlling cost
  • Report on pre and post tour implementation and delivery to develop best practice and ensure a constant improvement process
  • Display vehicle de-rig and re-fit quality checks working closely with key suppliers
  • Conduct a yearly tender process with key suppliers to ensure the best service is delivered at the best price
  • Support in the opening and maintaining of international offices
  • Support in the growth of the operational structure internationally
  • Research and document national and international regulation for fleet, drivers and employment law


  • Develop, implement and ensure compliance with H&S policies
  • Manage the appointed H&S company
  • Ensure operational delivery is compliant with ISO 14001, 9001, 18001 whilst continually improving our processes
  • International service providers and supplier management and liaison
  • Critically assess all aspects of the role and make suggestions about different ways of working


  • Extensive people management and project management experience in a high pressure environment
  • 3+ years experience in an operational/production role in the event industry
  • Commercial experience in delivering outstanding service at the best possible value for money
  • Attention to detail and unparalleled organisational skills
  • Capacity for building strong relationships inside and outside the Operations group, for diplomatically resolving conflicts and misunderstandings
  • Strong production competencies: client focus, accountability for results, team effectiveness, flexibility and professional confidence


  • Effective in leading, managing and developing people
  • Ability to adapt to changing demands and requests, often at short notice
  • Thinking laterally and identifying and delivering creative solutions
  • Influence, convince or impresses others in a way that results in acceptance, agreement or behaviour change
  • Strong focus on quality, with flexible and innovative approach in delivering results
  • Clear and confident communicator at all levels, both internally and client facing
  • Highly motivated
  • The ability to think strategically and bring fresh ideas
  • Strong project management skills and attention to detail
  • Possess exceptional time management and organisational skills

Other Requirements

  • Full UK residency and hold a valid driving license and have suitable transport provisions (public transport is not recommended due to location of offices)
  • Able to travel throughout the UK and Overseas

Further Notes

  • At all times you must work within the guidelines set out in EMS’ ISO processes, Health and Safety procedures and Employee Handbook
  • This post is subject to a satisfactory DBS check which will disclose all cautions reprimands and warnings as well as convictions. As an international roadshow supplier, language skills are advantageous

The Company

We are a team of roadshow experts with the largest and most versatile fleet of vehicles in Europe. From conception to completion, we deliver tailor-made roadshows to put products and services right in front of any target audience, anywhere in the world.

To apply for the vacancy, please email with your CV and she will be in touch soon.

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