Generating new customers in MENA

When we set ourselves the mammoth task of designing and creating a new, state-of-the-art HQ in 2015, we knew that the resulting facility had to deliver for both our clients and our staff. The 2 year-long process saw The Refinery built from the ground up – an amazing watch for the entire team as we were able to see our new home come to life.

From a fridge that orders milk when you’re running low, to a thermostat that can learn your schedule by detecting when your smartphone is in the house – the smart home revolution is well under way. Some of the world’s biggest brands are tapping in to this lucrative market and attempting to outdo each other with products that can lay claim to making a consumer’s life easier.

EMS has announced the appointment of Christophe Hesbert as operations director, bringing his expertise in customer experience and event operations across the globe. Christophe, who originates from France, has over 16 years’ experience in the international hospitality industry, counting senior roles at Andrew Brownsword Hotels and Abode Hotels Group in his career to date.